Refund Policy
This Refund Policy explains how refunds are handled for paid subscriptions to MintCollect ("we", "us", "our").
1. Where Your Subscription Was Purchased
Most MintCollect subscriptions are purchased through the Apple App Store or Google Play. Refunds for these purchases are governed by the policies of the platform you purchased through, and we generally cannot issue refunds for them directly.
- Apple App Store: request a refund at reportaproblem.apple.com.
- Google Play: request a refund at play.google.com/store/account/orderhistory.
2. Direct Purchases (Stripe)
If you subscribed directly through our website using Stripe, you may request a refund within 14 days of the initial purchase by emailing [email protected] from the email address on the account. Refunds for renewal charges are evaluated on a case-by-case basis.
3. Auto-Renewals
Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. To avoid future charges, cancel renewal in your App Store / Play Store account settings, or contact us if you purchased directly.
4. Non-Refundable Items
- Partial subscription periods after the refund window has passed.
- Charges resulting from forgotten cancellations more than 14 days old.
- Any one-time content purchases marked as non-refundable at checkout.
5. How to Request a Refund
For direct (Stripe) purchases, email [email protected] with:
- The email address on your MintCollect account.
- The approximate purchase date.
- A short reason for the request.
We aim to respond within 5 business days.
6. Statutory Rights
Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your jurisdiction.